Our promise

When you choose Mareena Purslowe Funerals, you have our promise that we’ll provide your family with an unparalleled level or care and service, while upholding the highest professional and ethical standards.
 

Our code of conduct

We maintain our own strict code of conduct that ensures families understand the quality of service they will receive when choosing Mareena Purslowe Funerals. It also allows them to compare our services to other funeral providers and see how we go above and beyond.
 

Our compliance

All funeral services in Australia are expected to follow state regulations. Our ladies pride themselves on upholding these standards in every aspect of their work. They undergo regular training to keep up to date with any regulation changes and attend relevant industry events so they have the most current information. This is all part of our commitment to provide the highest quality care to the families who allow us to serve them.
 

Our community

To further uphold our mission of supporting those in need, our ladies look to give back to the communities they work in by aiding several charity groups and programs.

For over 10 years, Mareena Purslowe Funerals has also held Christmas and Mother’s Day memorials for friends and families to come together with the community to honour the memory of their loved ones. These are just some of the public remembrance events we aim to host each year.

You can find a full list of upcoming events on our website or our Facebook pages.
 

Our compliments and complaints procedures

It’s of the utmost importance to our ladies that they provide a satisfactory service to the families they serve. We take all feedback very seriously to ensure we maintain the highest quality service. If you’d like to share a compliment about your experience with us, or if you have had concerns about our service, please don’t hesitate to get in touch.

If you’ve been unsatisfied with our service, we will endeavour to get in touch as soon as possible to help find a resolution. Please read our complaints handling policy for more.

Our ladies are here to help

Our ladies make a point of being available to answer any and all questions you have about the funeral service. Please feel free to come along and meet one of our dedicated women at one of our funeral homes, or you can request for us to come and speak to your group. Simply call us today on (08) 9388 1623.